Shipping policy

PLEASE REVIEW CAREFULLY BEFORE PLACING AN ORDER.

Thank you for your order! 
As a small specialty garden center, I still hand pack every order. We typically ship on Mondays, Tuesdays, and Wednesdays (depending on order volume). Even though I may begin getting your order fulfilled, and purchase your shipping label, typically you will get a tracking update when UPS has your package. I have gotten so busy with online orders that the average turnaround time from order placed to creating shipping labels might be more than a week and held during the summer. Please be patient as I am still a 1-person team, sending a follow up email 3 days after placing an order is unnecessary, I have your order and it will get packed and shipped as soon as I possibly can. Again, I cannot stress this enough I am a small shop that does not have the capacity to do rapid turnaround on orders, I pick, pack, and ship everything myself, along with running the local sales of our shop.

  • ORDERS PLACED DURING THE SUMMER (JUNE 15th- SEPTEMBER 1ST) WILL BE HELD UNTIL THE FALL WHEN IT IS SAFE IT IS SAFE TO SHIP
  • WE WILL STOP SHIPPING JUNE 15TH AND PICK BACK SHIPPING EACH YEAR AROUND THE END OF SEPTEMBER
  • WE CAN AND WILL SHIP DURING THE WINTER
  • WEATHER CAN AND WILL DELAY THE FULFILLMENT  OF ORDERS, LIKE RAIN,SNOW, HEAT, DROUGHT ETC.
  • WE WILL NOT SEND YOUR ORDER OUT REGARDLESS OF HOW MANY TIMES YOU SEND AN EMAIL, IF IT IS NOT SAFE FOR US TO SEND LIVE PLANTS WE ARE NOT SHIPPING. EXAMPLE: IT IS 98 DEGREES HERE ON AUGUST 11TH, YOU PLACED AN ORDER A COUPLE WEEKS PRIOR AND WANT YOUR PACKAGE NOW BECAUSE ITS 75 DEGREES IN BANGOR MAINE. THIS IS STILL NOT SAFE TO HAVE PLANTS PULLED INTO OUR HOT SHOP, PUT INTO A HOT BOX, LOADED ON A HOT UPS TRUCK, BOUNCED AROUND TO HOLDING FACILITIES THAT ARE NOT CLIMATE CONTROLLED.
  • PLACING AN ORDER AND THEN ASKING US TO ADD ITEMS TO SAVE ON SHIPPING COSTS IS NO LONGER ALLOWED. PLEASE MAKE SURE YOU HAVE ALL ITEMS IN YOUR CART BEFORE PLACING THE ORDER.
  • GENERALLY SPEAKING FALL,WINTER AND SPRING ARE THE BEST TIMES TO PLACE AN ORDER
  • I AM NOT THE AMAZON PRIME OF CONIFERS, THERE WILL BE LONGER THAN AVERAGE WAIT TIMES TO GET ORDERS OUT IF THE ORDER CONSISTS OF MULTIPLE 3 GALLONS, OR ANY OF OUR LARGER SIZES LIKE 6 GALLONS AND UP.
  • SHIPPING IS EXPENSIVE, ITS NOT MY FAULT :(
  • AGAIN I AM A GARDEN CENTER AND OPERATE AS SUCH, IT SHOULD BE CONSIDERED A PRIVILEGE THAT I OFFER SHIPPING SERVICES
  • IF YOU ORDER A FINICKY CONIFER LIKE A FIR OR SPRUCE IN MAY OR JUNE TO HAVE SHIPPED. AND AFTER A MONTH OF HAVING IT YOU SEND US AN EMAIL SAYING YOU HAD A HEAT WAVE AND YOUR TREE IS DEAD AND WANT A REFUND, I WILL KINDLY TELL YOU TO HAVE A WONDERFUL DAY AND BETTER LUCK NEXT TIME.
  • WE WILL NOT REPLACE PLANTS UNLESS DETAILED PICTURES HAVE BEEN TAKEN OF YOUR ORDER WHEN IT ARRIVED
  • I WILL NOT SEND A PLANT OUT THAT I FIND TO HAVE DISEASE, DEFECTS, OR OTHERWISE UNHEALTHY EVEN IF THIS MEANS HAVING TO REFUND YOUR ORDER.
  • UPS IS TYPICALLY FANTASTIC, THAT BEING SAID IF YOUR BOX ARRIVES DESTROYED, AND THE TREES ARE DAMAGED AS WELL, IT IS NOT MY FAULT. BUT I PROMISE I WILL WORK TO MAKE IT RIGHT.
  • PLEASE BE NICE WHEN SENDING EMAILS ABOUT DAMAGED ORDERS

If you made it this far and got past all the scary stuff I cannot thank you enough for your business! It is an absolute mission of mine to make sure you receive your trees as if you picked them straight out of the field , so if there are any issues with orders please send us an email immediately. Keep in mind most of our inventory is small quantity batches and we may not be able to replace your exact selection, but can offer a partial refund, or try to source your tree on a future truck. Please include as many detailed pictures as possibly of your damaged order so we can properly submit a claim with UPS. 

We use only UPS for Shipping, the options include Ground and Saver options.